Terms and Conditions

Examo offers free access and paid Pro subscription options. Current recurring totals are shown when you choose to upgrade inside Examo. The currency, billing interval, eligible discounts, and final amount are confirmed before Stripe checkout.

Rate limits & fair use: Examo enforces per-account limits on AI generations, AI Tutor messages, summary creations, flashcard generations, cheat-sheet generations, lecture-recording minutes, and total tokens consumed. Limits are designed to allow normal, individual study use. Exact quotas may change as we optimise the platform; the current limits are visible in your dashboard and may be enforced via HTTP 429 errors, request queueing, or feature throttling.

Abuse: automated scraping, programmatic access outside our public API, attempts to circumvent rate limits, account sharing, reselling outputs, and any use that imposes disproportionate load may result in throttling, suspension, or termination. Refund eligibility is governed by section 5 and applicable consumer law.

Pricing changes: we may change prices at any time. For active Pro subscribers, price changes apply only at the start of your next billing period and we will notify you by email at least 14 days in advance.

Referral discounts: if you sign up using a valid Examo referral link, or create a new account after opening a valid shared-course link, you may receive a first-payment referral offer. The eligible plan and exact amount or percentage are shown at checkout. Referral discounts do not apply as continuous recurring discounts, cannot be combined with other coupons or promotions, and are limited to one referral discount per new customer.

Payment processor: all paid subscriptions are processed by Stripe. Accepted payment methods include Visa, Mastercard, American Express, JCB, UnionPay, Apple Pay, Google Pay, iDEAL, and SEPA Direct Debit. By subscribing you authorise recurring charges on your selected payment method.

Auto-renewal: Pro subscriptions auto-renew at the end of each billing period (weekly, monthly, or annual) at the then-current price, until cancelled.

Cancellation: you may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period; you keep Pro access until then.

Pausing: when a pause option is available, the pause begins after the current paid billing period. You keep Pro access until that period ends. Billing and Pro access resume on the date shown when you schedule the pause.

Cancellation confirmation: after you cancel through your account settings, we send a confirmation email to the email address on your account. The email states when Pro access will end and includes a cancellation reference. Please keep it for your records. If it does not arrive within a few minutes, check your spam folder and contact us immediately. If you ask us to investigate a claimed cancellation, we may ask you to share that email, a screenshot, or other details that help us find the request. We will also check our Stripe records and internal billing logs. If neither those records nor the evidence you provide shows that cancellation was completed before renewal, the renewal remains subject to our refund policy and we may refuse a discretionary refund. A missing or filtered email does not remove any right or remedy you have under applicable law.

Failed payments: if a renewal payment fails, Stripe or the applicable payment provider may retry collection according to the billing settings in effect at that time. If payment cannot be collected, Pro access may end and the account may be downgraded to the Free plan.

Discounts & invoicing: Stripe applies any eligible discount shown at checkout. The final total is confirmed before payment. You can download invoices from your account.

Lecture recording allowance: lecture recording is limited to the allowance included with your plan. New add-on purchases are not offered. Any allowance from a previously completed add-on purchase remains available until used or the account is deleted; a refund, reversal, dispute, or chargeback may remove the corresponding unused allowance.

Referral rewards: referrers may earn one fixed cash reward from a referred user's first successful eligible Pro payment. The current reward amount is shown in the referral dashboard.

A referral may be attributed through a valid referral link or when a new user signs up after opening a course shared by that course's owner and later makes their first eligible Pro payment. Re-sharing someone else's course does not transfer the reward; eligible course-share rewards belong to the course owner.

Existing accounts cannot be attached later. A user can generate only one payable referral reward across all referral sources. Rewards become pending after successful payment and are paid manually only after the referrer reaches the minimum shown in the referral dashboard, contacts Examo, and our system verifies the eligible unpaid rewards.

If a referred user requests or receives a refund for the first paid Pro payment, the referral reward for that payment is not payable and may be rejected or reversed. We may delay, deny, reject, or reverse referral discounts or rewards where we suspect self-referrals, duplicate accounts, same-card, same-device, same-IP or other abuse, payment reversal, chargeback, dispute, fraud, or any attempt to bypass these Terms.

Renewal charges: unless applicable law or these Terms require otherwise, a renewal payment is generally non-refundable once the new billing period has started. To avoid the next renewal charge, cancel before the renewal date shown in your billing settings. This policy does not apply to duplicate or unauthorised charges, billing errors, services we fail to provide, valid statutory withdrawal or cooling-off rights, or any other refund required by law. We may still approve a discretionary refund where appropriate. This renewal policy applies to renewal payments charged on or after 1 October 2026 and does not remove rights that arose before that date.

Under the EU Consumer Rights Directive (2011/83/EU), if you are a consumer resident in the EU/EEA you normally have a 14-day right to withdraw from a distance contract for digital services. This right remains available for a new Pro subscription if you request withdrawal within 14 days and you have not used any paid AI services after the paid subscription started.

Immediate access waiver: if you choose to start using Examo's paid AI services immediately after purchase (for example, using the Pro AI Tutor, creating Pro-tier summaries, flashcards, mind maps, cheat sheets, audio summaries, study podcasts, exam practice, or other paid AI outputs), you expressly request immediate performance of the digital service and acknowledge that your statutory right of withdrawal may be lost once the service has been supplied, in line with Art. 16(m) of the Directive.

Withdrawal and refund requests: if you have not used any paid AI service in the first 14 days of a new Pro subscription, use our secure contact page to request withdrawal and a full refund.

If we reject a withdrawal or refund request, we will provide valid proof or a clear explanation of the reason for rejection, such as evidence that paid AI services were used after the paid subscription began, the request was made outside the applicable period, or the account is not eligible under these Terms or applicable law. Outside the statutory withdrawal rules, refund requests are handled case-by-case at our discretion.

Duplicate-account and promotion abuse: you must not create or control additional accounts to repeatedly claim promotional codes, new-customer discounts, free allowances or referral rewards, including self-referrals, or to evade usage limits. These restrictions keep offers fair and prevent repeated subsidised use from increasing costs for other students.

Where our review confirms deliberate abuse, purchases connected with that abuse are not eligible for discretionary or goodwill refunds. We may also revoke improperly obtained promotional benefits and suspend or close the accounts involved. This does not exclude any refund, withdrawal or other remedy required by applicable law.

An accidental duplicate account, or a shared device, payment method or internet connection alone, does not establish deliberate abuse. We will explain a decision to refuse a refund, and you can request a review through our secure contact page. This clause does not retrospectively remove refund rights applicable to an earlier purchase; changes for existing users follow the notice process in section 18.

Statutory rights: nothing in these Terms affects your statutory rights as a consumer.

Registration: you must register an account to access most features. Provide accurate, current, and complete information.

Security: keep your credentials confidential and notify us immediately of any unauthorised use through our secure contact page. You are responsible for all activity under your account.

One account per user: accounts are personal to you. Sharing logins, distributing access, or creating multiple accounts to bypass rate limits is prohibited.

Examo IP: the Services, software, prompts, design, logos, and branded content are owned by Examo or its licensors and protected by intellectual property law.

Your content: you retain all rights to the course materials, notes, essays, and other content you upload ("User Content"). You grant Examo a worldwide, non-exclusive, royalty-free licence to host, process, and display User Content as needed to provide the Services to you.

Presentation storage: each account keeps its 30 most recently created presentations. After a new presentation is successfully saved, presentations beyond this limit are automatically removed, oldest first. Editing an existing presentation does not change its creation order. Download presentations you wish to retain. This limit does not apply to your essays or course materials.

AI outputs: outputs generated by the AI in response to your inputs (summaries, smart notes, flashcards, cheat sheets, AI Tutor responses, etc.) are yours to use for personal study and academic purposes, subject to your institution's academic-integrity rules. Identical or similar outputs may be generated for other users; AI outputs are non-exclusive.

Limited licence: we grant you a personal, non-transferable, revocable licence to access and use the Services for non-commercial study purposes while these Terms remain in force.

Public and shared courses: if you set a course to Public or share it by link, you additionally grant Examo a worldwide, non-exclusive, royalty-free licence to display the shared course - including its name, description, structure, and limited content excerpts on public directory pages - for as long as you keep that sharing option enabled.

A Private link is excluded from search results and Examo's public course directory, but anyone who receives it may forward it. Examo cannot control onward sharing by recipients, so you must not include material you are not permitted or prepared to share with anyone who receives the link.

You are responsible for ensuring you hold the necessary rights to everything in a course you make public or share, and that publishing it does not infringe third-party copyright (for example publisher test banks or paywalled textbook content) or your institution's rules. We may remove any shared course from the directory at our discretion, including in response to reports.

Copyright holders can request a takedown through our secure contact page with the course link and proof of ownership; we review and action such requests promptly.

Examo's study tools are powered by large language models that can produce inaccurate, outdated, or misleading information ("hallucinations"). You must verify any AI output before relying on it for exams, assignments, professional decisions, or any high-stakes context.

Essay assistance: intended as a writing aid only. Submitting AI-generated text as your own work may violate your institution's academic-integrity rules. Examo is not responsible for any academic consequences resulting from misuse.

AI writing edits: suggested edits are generated for your review and are not applied until you accept them. Creating a suggestion or trying again may use AI credits even if you reject the result; rejecting a completed generation does not restore those credits.

AI Tutor: provides educational explanations, not professional advice (legal, medical, financial, etc.). Mathematical, scientific or formula- heavy outputs should be independently verified.

Practice questions & flashcards:generated from your study material; we strive for accuracy but cannot guarantee correctness.

By you: you may delete your account at any time from settings. Deletion is irreversible.

By us: we may suspend or terminate your account, with or without notice, for material breach of these Terms, suspected fraud or abuse, or where required by law. Where reasonably possible we will give you advance notice and an opportunity to cure.

Inactive accounts: inactivity alone does not currently trigger automatic account or course deletion. Content retention reviews are report-only. Saved source files have their own expiry period described in our Privacy Policy; generated course content is treated separately. Payment, tax, fraud-prevention, and security records may be retained where required by law or legitimate business need.

Effect of termination: your right to use the Services ends immediately. Provisions that by their nature should survive termination (intellectual property, liability, disputes, indemnity) remain in force.

The Services are provided "as is" and "as available" without warranties of any kind, express or implied, except as required by law.

To the maximum extent permitted by law, Examo, its directors, employees and partners are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or exam performance, arising out of or related to your use of the Services.

Where liability cannot be excluded (e.g. for death, personal injury caused by negligence, gross negligence, fraud, or any liability that cannot be limited under applicable law), our total aggregate liability is limited to the amount you paid Examo in the 12 months preceding the event giving rise to the claim, or €100 if you are a Free user.

Nothing in these Terms limits your statutory rights as a consumer.